Troubleshooting Login Issues

If you're experiencing issues when trying to log into your account, there are a couple of common problems you could be facing. Either your password or your email address could be incorrect. To resolve these issues, follow the steps below:

1. Verify your Email Address:

Start by checking the email address you've entered. If you have more than one email address, ensure that you're using the one that you registered with.

• Double-check for typos in your email address. Even a minor typo could prevent you from logging in.
• Confirm whether your email address includes special characters that may have been missed or added inadvertently.
• Make sure you're using the correct domain (e.g., .com, .net, .org, etc.)

Remember, we do not specify whether the email address or password is incorrect for security reasons. If the system says 'invalid credentials,' it could be due to either the email address or the password being incorrect.

2. Verify your Password:

If you're confident that your email address is correct, your password might be the issue.

• Ensure the 'Caps Lock' isn't on, as passwords are usually case-sensitive.
• Check if you've included the necessary characters or numbers. If your password includes similar characters (like 0 and O, l and 1, etc.), make sure you've entered them correctly.
• Make sure you haven't added any extra spaces before or after the password.

If you've forgotten your password or if you're still unable to log in after verifying the above points, you can opt for the 'Forgot Password' feature, typically found on the login page.

Forgot Password Feature:

This function allows you to reset your password securely:

1. Click on the 'Forgot Password' link.
2. Enter your registered email address.
3. A password reset link will be sent to your email. Click on the link and follow the instructions to set a new password.

Note: Be sure to check your spam or junk mail folder if you do not see the password reset email in your inbox.